Refund policy

We want you to be completely satisfied with your purchase.

🛍️ Returns:
If you're not happy with your order, you can return unopened and unused items within 14 days of delivery. To initiate a return, email us at infinityvapesuk@gmail.com with your order number and reason for return.

💸 Refunds:
Once we receive and inspect the returned item, we’ll process your refund to the original payment method within 5 working days.

🚫 Non-returnable items:
For hygiene reasons, we cannot accept returns of used or opened items.

📦 Return Shipping:
Customers are responsible for return shipping costs, unless the item was faulty or sent in error.

If you have any questions, feel free to contact us — we’re happy to help!